Shipping policy

Shipping Policy

Thank you for shopping with VeloraLuxe. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from our website.

VeloraLuxe is operated by Harvey Lane E-Shop LLC.

Shipping Locations

We currently ship only to the United States and Canada.

For the United States, we ship only to the 50 states.

We do not ship to:

  • Armed Forces Americas (AA)
  • Armed Forces Europe (AE)
  • Armed Forces Pacific (AP)
  • Puerto Rico
  • Guam
  • American Samoa
  • Northern Mariana Islands
  • U.S. Virgin Islands
  • Micronesia
  • Any other territories, regions, or international locations

For Canada, we ship to all standard provinces and territories supported by our shipping carriers.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

Delivery times:

  • United States: 5–10 business days
  • Canada: 7–12 business days

Delivery times are estimates and may vary depending on carrier operations and destination.

Shipping Costs

Shipping costs are calculated at checkout based on the customer's location and selected shipping method.

From time to time, VeloraLuxe may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 1–3 business days to update after shipment.

If you do not receive tracking information within 5 business days, please contact our support team.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

VeloraLuxe is not responsible for packages delivered to incorrect addresses provided by the customer.

Delivery Delays

Shipping may be affected by factors outside our control, including:

  • Carrier delays
  • Weather conditions
  • High shipping volumes

VeloraLuxe is not responsible for delays caused by third-party shipping carriers.

Lost or Stolen Packages

VeloraLuxe is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen.

If your tracking indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with neighbors or household members
  • Contacting the shipping carrier
  • Contacting your local postal service

Contact Information

VeloraLuxe
Harvey Lane E-Shop LLC
120 W Harvey St
McAllen, TX 78501
United States

Email: Veloraluxe83@gmail.com
Phone: +1 636-290-7017