Refund policy
Return & Refund Policy
Thank you for shopping at VeloraLuxe. We are committed to providing high-quality products and a clear, fair return policy.
VeloraLuxe is operated by Harvey Lane E-Shop LLC.
Returns
Customers may request a return within 30 days of the delivery date.
To qualify for a return:
The item may be opened or unopened, but must be returned in reasonable condition.
The item must be returned with its original packaging, when possible.
Proof of purchase, such as the order number or receipt, must be provided.
Important:
Items that are excessively used, intentionally damaged, or missing essential parts not due to our error may not be eligible for a refund.
Opened / Used vs Unopened / Unused Products
Unopened & Unused Products:
Eligible for a full refund if returned within 30 days and meeting all return conditions.
Opened or Used Products:
Due to hygiene and safety reasons, any opened or used products are not eligible for return or refund under any circumstances, except if the item is:
- Damaged
- Defective
- Incorrect
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of the delivery date.
When contacting us, please include:
Your order number
A description of the issue
Clear photos of the item and packaging
Once verified, we will provide either:
A replacement product, or
A full refund
Return Process
To initiate a return, contact us at:
Email: Veloraluxe83@gmail.com
Include:
- Order number
- Reason for return
If approved, we will provide return instructions.
Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.
If approved:
- Refund will be issued to the original payment method only
- Processing time: 5–10 business days (depending on your bank)
Shipping costs are non-refundable.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, contact us at:
Veloraluxe83@gmail.com
Exchanges
We only replace items if they are defective or damaged.
Contact Information
VeloraLuxe
Harvey Lane E-Shop LLC
120 W Harvey St
McAllen, TX 78501
United States
Email: Veloraluxe83@gmail.com
Phone: +1 636-290-7017